ABOUT

Additional Fees

LATE / AFTER HOURS FEE

Pooch Avenue takes appointments throughout the day to minimise the time your pooch has to spend waiting, and so we can start on them straight away. If you may be late for an appointment, an additional fee may apply after 15min or on some occasions you may have to re-book your appointment for another day. A courtesy call ahead of time would be greatly appreciated and will be much easier to sort out any time changes etc.

We at pooch avenue would appreciate your co-operation in collecting your dog before our closing time. If you are running late please phone with a courtesy call to let us know. If you need to arrange an out of hours appointment please let us know when arranging the appointment an extra surcharge may apply.

During the Christmas period if you are 15min late and you have not notified us we will give your appointment to someone else on a waiting list, and you will be charged a no show fee on your next visit.

To see our opening hours, please click here

MISSED APPOINTMENTS

If you miss an appointment without an earlier courtesy phone call to Pooch Avenue an additional fee may apply on your next visit.

Reminder phone calls can be arranged and can provide you with an opportunity to reschedule if you know you will be unable to make your appointment.

GROOM-OUT FEES

Due to the extra time required to brush out a knotted or matted coat an additional fee will apply, the cost of this fee will be at the groomers discretion and will be based on the amount of time it has taken, and on your pets behaviour ie: if he required a 2nd person to assist. We will advise you of a groom out fee during our consultation prior to any grooming or with a follow up phone call before we continue with their grooming.

The condition of some dogs may prevent us from being able to groom/brush out their coat. This may be because it will be inhumane, dangerous or impossible, some cases are too severe, and any sign of aggression will also prevent us from grooming out your dog.

FLEAS

If while we are grooming we discover that your dog has fleas we will have to immediately de-flea them.

An additional charge will apply as it is necessary for us to treat your dog immediately with a flea product as well as the surrounding environment. The charge will be $6.00 - $12.00 depending on the size of your dog, and also the severity of the fleas.